Questions? Start Here.

Chenersports focuses on yoga wear, training wear, activewear, fitness equipment, and fitness accessories for everyday exercise and training.

Available styles and product categories can change over time, so the individual product page is the best source for current specifications, colors, sizes, materials, and availability.

Start with your intended activity and the product features you prefer. Yoga and studio customers may prioritize stretch and comfort, while strength or gym training may require supportive fabrics and secure fit.

For equipment and accessories, review the intended use, included components, dimensions, resistance or loading information where applicable, and any usage instructions on the product page.

We aim to display colors accurately, but screens, lighting, photography, and device settings can create slight differences. Minor color variation is not unusual.

No. Inventory can change as orders are placed. An item shown as available can occasionally become unavailable before final order acceptance. If a material stock issue affects a paid order, we will contact you and provide an appropriate option, including a refund where necessary.

Check the individual product page for the information available for that item. Depending on the product, this may include fabric composition, care instructions, dimensions, included components, resistance level, or other relevant specifications.

Use the measurements and size information shown on the product page or our Size Guide. When possible, compare your body measurements with the listed chart rather than relying only on the size name.

The best choice depends on the product and your preferred fit. If you prefer a more relaxed fit, the larger size may be suitable; for a closer performance fit, the smaller size may be appropriate where the fabric and product design allow it.

No. Fit can vary by fabric, compression level, construction, style, and intended activity. Review the product-specific size details and description before ordering.

Yes, a reasonable fit check is generally acceptable. For an eligible 30-day change-of-mind return, the item should remain unworn beyond a fit check, unwashed, unaltered, and free from stains, odors, deodorant marks, pet hair, or other signs of use.

If the item meets our return conditions, you may request a return within 30 calendar days after confirmed delivery. For size-preference returns, the customer generally pays return shipping. See our Return & Refund Policy.

Always follow the care label attached to the garment. In general, technical activewear benefits from gentle washing with similar colors, appropriate detergent, and avoiding excessive heat or harsh chemicals unless the label permits them.

Follow the specific garment care label. Excessive heat can damage some elastic or technical fibers, so do not use high heat unless the care instructions permit it.

Ordinary wear such as gradual pilling, surface friction, fading, or normal loss of elasticity over extended use is generally not a manufacturing defect. See our Warranty page for details.

Follow any item-specific instructions. As a general rule, keep equipment reasonably clean and dry, store it away from excessive heat and sharp objects, inspect it before use, and do not exceed its stated or reasonably intended use limits.

Do not use a product that appears structurally damaged or unsafe. Contact us with your order number and clear photographs so we can review the issue.

The payment methods currently available for your order are displayed during checkout. Availability can vary by location, currency, device, or transaction.

PayPal may be available where shown as a payment option during checkout. If PayPal is displayed, you can select it and complete the payment through the applicable PayPal flow.

Payment processing occurs when you submit the order through the selected payment method. The exact authorization and posting behavior can depend on the payment provider.

A payment can be declined because of issuer rules, insufficient funds, incorrect billing details, fraud-prevention checks, account restrictions, authentication failure, or payment-provider security decisions. We may not receive the provider's full reason.

Payment data may be processed by specialized third-party payment providers. We use HTTPS where supported and do not ask customers to email full card numbers, CVV/security codes, PayPal passwords, or account passwords.

The amount submitted for payment should match the total shown at checkout. Later changes should occur only through an authorized adjustment, cancellation, partial refund, or full refund.

After a successful order submission, you should receive an on-screen confirmation and/or order email where email delivery is available. Keep your order number for future support requests.

Contact us as soon as possible. We will try to help if the order has not entered fulfillment or been dispatched, but changes and cancellations cannot be guaranteed once processing has advanced.

Contact us immediately if you notice an address error. We may be able to update it before fulfillment or dispatch. Once the parcel is in the carrier network, an address change may no longer be possible.

Discount codes generally need to be entered and successfully accepted before checkout is completed. We do not guarantee retroactive application of a code after payment.

If you used a customer account and account order history is enabled, sign in to My Account. You can also keep your order-confirmation emails for reference.

Most in-stock orders are typically processed within 1–3 business days after successful payment confirmation and any necessary verification. Processing time is separate from carrier transit time.

Estimated transit time after dispatch is generally:

• United States: 5–12 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• Australia / New Zealand: 7–15 business days
• Other international destinations: 10–20 business days

These are estimates, not guaranteed arrival dates.

When tracking is available, shipment information may be sent after dispatch. You can also use our Track Order page where available. Tracking can take 1–3 business days after dispatch to begin updating.

We serve eligible international destinations where carrier service, customs rules, product restrictions, and applicable law allow delivery. Available shipping methods for your destination are shown during checkout where supported.

International orders may be subject to customs duties, VAT, taxes, brokerage, or other destination charges. Unless checkout expressly states that these are included, such charges are generally assessed by the destination authority or carrier and may be payable by the recipient.

International shipments can move between logistics partners without every event appearing immediately. If tracking remains inactive beyond the expected delivery window, contact us with your order and tracking number so we can review it.

Check household members, reception/mailroom, parcel lockers, safe locations, and carrier proof of delivery. If the parcel still cannot be found, contact the carrier and notify us. We do not use a blanket “delivered means no responsibility” rule; credible carrier error or misdelivery will be reviewed.

For standard eligible products, you may request a return within 30 calendar days after confirmed delivery.

For an ordinary change-of-mind return, apparel should generally be unworn beyond a reasonable fit check, unused, unwashed, unaltered, and free from stains, odors, deodorant marks, pet hair, or other contamination. Original tags should remain where reasonably possible.

For a change-of-mind, size, color, or preference return, the customer generally pays return shipping. If the return is required because of a confirmed defect, damage, or our error, we will provide or reimburse a reasonable return method where a physical return is required.

We do not charge a standard restocking fee for eligible consumer returns.

Where direct exchanges are not available, the simplest process is usually to return the eligible original item and place a new order. Any direct exchange remains subject to stock availability.

After final approval, we aim to submit an approved refund within approximately 3–5 business days. Your bank, card issuer, PayPal, or payment provider may need additional time. In many cases the credit appears approximately 5–10 business days after approval.

Approved refunds are generally issued to the original payment method used for the order. We do not normally send a refund to an unrelated account.

No. Our store policy still applies, and nothing in it prevents you from using rights or dispute procedures available under applicable law or PayPal's rules when PayPal was used for the transaction.

Yes. Unless a product page states a different period, eligible products purchased directly from chenersports.online have a 90-day limited warranty from confirmed delivery for qualifying manufacturing or workmanship defects.

Examples can include materially defective stitching, seams separating under normal intended use because of defective workmanship, or certain closure or assembly defects attributable to manufacturing.

Normal wear and tear, accidental damage, improper washing, misuse, excessive force, incorrect storage, unauthorized modification, and ordinary long-term changes such as gradual pilling or elasticity loss are generally not manufacturing defects.

Email FrancisShaw621@outlook.com with your order number, product details, a description of the issue, and clear photographs. We may request additional evidence where reasonably necessary.

Depending on the defect, product, inventory, feasibility, and applicable law, a remedy may include repair, replacement, comparable replacement, partial refund, or full refund.

Email us at FrancisShaw621@outlook.com. For an existing order, include your order number so we can locate it more efficiently.

The online store is operated by Guangzhou Chener Sports Goods Co., Ltd..

Business address: Room 06 (Unit 201, No. 2-1 Yingcai Street), Tianhe District, Guangzhou City.

We use personal information for purposes such as operating the store, fulfilling orders, customer service, fraud prevention, security, legal compliance, and other purposes described in our Privacy Policy.

No. We do not disclose full payment credentials to unrelated parties for their independent use merely because you purchased from our store. Payment providers may separately process payment information under their own privacy terms.

You can review our Shipping Policy, Return & Refund Policy, Warranty, Privacy Policy, Terms & Conditions, and Accessibility Statement.