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Accessibility Statement

Chenersports is committed to providing an inclusive online shopping experience and making our website, product information, customer service, and purchasing journey usable by as many people as reasonably possible, including people with disabilities.

Last Updated September 6, 2026
01

Our Commitment to Accessibility

Guangzhou Chener Sports Goods Co., Ltd., operator of chenersports.online, believes that all customers should be able to browse our products, understand important shopping information, contact our customer service team, and complete purchases with dignity, independence, and as little friction as reasonably possible.

Our website offers yoga wear, training wear, activewear, fitness equipment, and fitness accessories. We recognize that accessibility is an important part of providing a trustworthy and usable online shopping experience.

Accessibility is an ongoing effort. As our website, products, services, checkout systems, and technologies evolve, we work to identify potential barriers and make reasonable improvements where practical.

Our accessibility goal

We aim to provide a clear, understandable, responsive, keyboard-friendly, and assistive-technology-aware shopping experience for customers using chenersports.online.

02

Scope of This Accessibility Statement

This Accessibility Statement applies to the customer-facing areas of chenersports.online.

Our accessibility efforts are intended to cover the primary shopping journey and customer-service areas of the website, including:

  • Homepage and primary navigation
  • Product category and collection pages
  • Product detail pages
  • Product images and written descriptions
  • Product size, color, style, and quantity selectors
  • Search and filtering functions
  • Shopping cart
  • Checkout and order-review pages
  • Customer account pages
  • Order-related information
  • Shipping and return information
  • Customer-service and policy pages
  • Contact and support interfaces

Certain services used during the shopping journey may be provided by third-party companies. Third-party services may maintain their own accessibility practices and technical standards.

03

Accessibility Standards We Aim to Follow

Where reasonably practicable, chenersports aims to align its customer-facing website with the principles of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

P

Perceivable

Information and interface elements should be presented in ways that customers can perceive.

O

Operable

Navigation and important controls should be usable through different input methods where practical.

U

Understandable

Content, instructions, forms, and shopping actions should be clear and predictable.

R

Robust

Website content should work reasonably with modern browsers and commonly used assistive technologies.

About conformance

This statement describes our accessibility goals and ongoing efforts. It should not be interpreted as a representation that every page, third-party integration, or website feature has been independently certified as fully WCAG compliant.

04

Accessibility Measures on Our Website

We aim to consider accessibility throughout important parts of the chenersports shopping experience.

Navigation

  • Consistent primary navigation
  • Meaningful link descriptions where practical
  • Logical heading structure
  • Visible keyboard focus indicators

Visual Presentation

  • Readable text sizes
  • Appropriate spacing between content
  • Responsive layouts
  • Contrast considered for key elements

Images & Product Media

  • Alternative text for meaningful images where appropriate
  • Written product descriptions supporting product photographs
  • Important product information provided in text

Interaction

  • Keyboard access considered for major website functions
  • Mobile-friendly controls
  • Clear action labels
  • Reduced dependence on hover-only controls
05

Shopping, Cart, and Checkout Accessibility

We recognize that selecting products and completing checkout are among the most important parts of an e-commerce experience. We therefore aim to make key purchasing steps clear and understandable.

  • Selecting product sizes, colors, styles, or quantities
  • Adding items to the shopping cart
  • Removing or updating items in the cart
  • Reviewing product prices and order totals
  • Entering customer contact information
  • Entering shipping and billing information
  • Reviewing available shipping methods
  • Selecting an available payment method
  • Reviewing the order before payment
  • Receiving order confirmation information

Need assistance with your order?

If an accessibility barrier prevents you from accessing information or using part of our shopping experience, please contact:

FrancisShaw621@outlook.com

We will make reasonable efforts to provide relevant information or help identify an alternative way to complete an appropriate non-payment step.

Security reminder

Please do not send us complete credit or debit card numbers, CVV or security codes, PayPal passwords, account passwords, or other authentication credentials by email.

06

Assistive Technology and Browser Compatibility

We aim for the primary customer-facing areas of chenersports.online to work reasonably with modern browsers and commonly used accessibility technologies.

  • Screen-reader software
  • Keyboard-only navigation
  • Browser zoom and text resizing
  • Operating-system magnification features
  • Voice-control and speech-recognition tools
  • Mobile-device accessibility features

Actual accessibility can vary depending on the customer's browser, operating system, device, assistive technology, website settings, and third-party components.

If you experience a compatibility problem, please tell us which page you were using and, if you are comfortable sharing it, your browser, device, and assistive technology.
07

Product Information, Sizing, and Content Clarity

Because chenersports sells yoga wear, training apparel, activewear, fitness equipment, and accessories, we understand that accurate product information is important when customers make purchasing decisions.

Where applicable, we aim to provide written information such as:

  • Product name and description
  • Available sizes
  • Available colors and styles
  • Product variants
  • Material and fabric information where available
  • Care instructions where applicable
  • Product dimensions or specifications where relevant
  • Items included with fitness products where applicable
  • Current price
  • Availability information

Product photographs are intended to support written product information, rather than replace important product details.

Customers who require clarification about sizing, materials, product specifications, or other product information before ordering may contact our customer service team.

08

Forms, Instructions, and Error Messages

We aim to make customer forms and checkout fields understandable by using appropriate labels, instructions, and feedback where practical.

Clear Labels

Important form fields should use understandable labels or descriptions.

Required Information

Required information should be reasonably identifiable to customers.

Error Identification

When possible, customers should be informed when required information is missing or invalid.

Correction

Customers should have a reasonable opportunity to correct information before completing important actions.

If you cannot use a form because of an accessibility issue, please contact us and identify the page and field causing difficulty.

09

Third-Party Services and Payment Providers

Chenersports may use third-party technologies or service providers to support parts of our website and shopping experience.

These services may include:

  • Payment-processing providers
  • PayPal and other available payment services
  • Fraud-prevention and security services
  • Analytics services
  • Shipping or parcel-tracking services
  • Customer-support services
  • WordPress and WooCommerce extensions
  • Embedded content and website functionality

Third-party services may be developed, operated, or hosted outside our direct control. When customers interact with an external service, accessibility features and technical behavior may be governed by that service provider.

Accessibility feedback

If you experience an accessibility problem involving a third-party component during the chenersports shopping journey, you may report it to us. We will review the issue and, where reasonably possible, consider an appropriate improvement or alternative.

10

Known and Potential Limitations

Although we work to improve accessibility, some content or functionality may not provide an ideal experience with every possible combination of browser, device, and assistive technology.

  • Third-party payment interfaces, widgets, plugins, or externally hosted services
  • Older website content created before accessibility improvements were introduced
  • Supplier-provided product images that may not contain complete descriptive information
  • Complex interactive features that behave differently across browsers or devices
  • Temporary accessibility issues following website, theme, or plugin updates

When we receive a report about an accessibility barrier, we aim to review the issue based on customer impact, technical feasibility, and the importance of the affected shopping function.

12

Contact Information

Customers who need accessibility assistance or have questions about our products, orders, policies, or website may contact us using the information below.

Business Name Guangzhou Chener Sports Goods Co., Ltd.
Business Address
Room 06 (Unit 201, No. 2-1 Yingcai Street),
Tianhe District, Guangzhou City
Shipping Policy Return & Refund Policy Privacy Policy Terms & Conditions Contact Us
13

Updates to This Accessibility Statement

We may update this Accessibility Statement from time to time as our website, products, services, technologies, or accessibility practices change.

Updates may also be made when we identify accessibility improvements, modify website functionality, introduce new third-party services, or respond to applicable requirements.

When material changes are made to this statement, the Last Updated date displayed on this page will be revised.

LAST UPDATED September 6, 2026