Terms & Conditions

Acceptance of These Terms

These Terms & Conditions ("Terms") form an agreement between you and Guangzhou Chener Sports Goods Co., Ltd. ("chenersports", "we", "us", or "our") concerning your use of chenersports.online and any order placed through the website.

By accessing the website, creating an account, or placing an order, you agree to these Terms together with any policies expressly incorporated into them. If you do not agree, please do not use the website or place an order.

Merchant Information

The website and products offered through it are operated and sold by:

Our website primarily offers yoga wear, training wear, activewear, fitness equipment, and fitness accessories for personal use.

Eligibility and Customer Accounts

You must have legal capacity under the laws applicable to you to enter into a binding purchase contract. If you are below the age at which you can legally enter into such a contract, a parent or legal guardian must make the purchase on your behalf.

If account registration is available, you are responsible for keeping your login credentials confidential and for activity occurring through your account, except to the extent caused by our own acts or omissions.

• Provide accurate and current information when placing an order.
• Do not impersonate another person or use another person's payment details without authorization.
• Notify us if you reasonably believe your account has been compromised.
• Do not create accounts or place orders for unlawful or fraudulent purposes.

Products, Descriptions, and Availability

We aim to present product information as accurately and clearly as reasonably possible. Product pages may include photographs, descriptions, available sizes, colors, materials, specifications, prices, and other relevant details.

• Colors may appear slightly different depending on screen and device settings.
• Measurements and dimensions may include reasonable manufacturing tolerances.
• Apparel fit may vary by style, material, body shape, and personal preference.
• Packaging may change without materially changing the product.
• Availability can change before an order is accepted.

If we discover a material error in a product description, price, or availability before accepting an order, we may contact you to confirm how you wish to proceed or cancel and refund the affected order if payment has already been collected.

Pricing, Currency, Taxes, and Charges

Product prices are shown on the website in the currency displayed at the time of purchase. The final amount payable will be shown during checkout before you submit the order.

• Prices may change from time to time before an order is placed.
• Applicable discounts will be shown where successfully applied.
• Shipping charges, if any, will be displayed or calculated during checkout where applicable.
• Taxes, duties, or import charges may apply depending on destination and applicable law.

Unless the checkout expressly states that import duties or destination taxes are included, customers may be responsible for charges imposed by local customs or government authorities after shipment.

Orders and Contract Formation

Adding an item to a cart does not guarantee inventory or create a completed purchase. When you submit an order, you are making an offer to purchase the products listed in that order.

After submission, you may receive an automated acknowledgement confirming that we received the order. An acknowledgement does not necessarily mean the order has been finally accepted.

We may refuse or cancel an order before fulfillment for legitimate reasons, including:

• The product is unavailable or cannot be supplied.
• There is a material pricing or product-information error.
• Payment authorization fails or is reversed.
• Information provided for the order cannot reasonably be verified.
• We reasonably suspect fraud, unauthorized payment, abuse, or unlawful activity.
• Shipping to the requested destination is not reasonably available.

If we cancel an order after receiving cleared payment, we will arrange a refund of the applicable amount to the original payment method, subject to the payment provider's processing time.

Payment, Authorization, and Verification

Available payment methods are shown during checkout and may vary by customer, currency, location, device, or transaction. Payment may be processed by independent payment-service providers.

By submitting payment, you represent that you are authorized to use the chosen payment method and authorize the applicable amount to be processed for your order.

• Payment authorization or additional verification may be required.
• A payment provider may decline a transaction under its own security rules.
• We may perform reasonable fraud-prevention or order-verification checks.
• We will not ask you to send complete payment-card numbers or card security codes by ordinary email.

Shipping, Delivery, and Risk of Loss

We will make reasonable efforts to process and dispatch accepted orders within the timeframes stated on the website or in our Shipping Policy. Delivery dates and transit times are estimates unless expressly stated otherwise.

• Delivery times may vary by destination and shipping method.
• Customs processing, carrier delays, weather, holidays, and other events may affect delivery.
• You are responsible for providing a complete and accurate delivery address.
• If tracking is available, tracking information may be provided after dispatch.

Questions about shipping, delivery, failed delivery, and destination-specific requirements should be read together with our Shipping Policy.

Risk of accidental loss or damage will pass at the point required by applicable law. Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted by mandatory consumer-protection law.

Cancellations, Returns, and Refunds

Return, cancellation, and refund requests are handled according to our Return & Refund Policy and any mandatory rights available under applicable consumer law.

Depending on the circumstances and applicable policy, a return request may require information such as your order number, the item concerned, the reason for the request, and photographs where reasonably necessary to document damage, defects, or an incorrect item.

• Approved refunds are generally returned to the original payment method.
• Payment-provider and banking processing times may affect when a refund appears.
• Items returned without authorization or outside applicable return conditions may not qualify for a refund, except where mandatory law provides otherwise.
• Nothing in our return policy removes rights you may have for defective, damaged, or misdescribed goods under applicable law.

For assistance, contact FrancisShaw621@outlook.com.

Promotions and Discount Codes

From time to time, chenersports may offer promotional prices, discount codes, limited-time offers, bundles, or other promotions.

• A promotion may have a stated start date, end date, minimum order, product limitation, or other eligibility requirement.
• Discount codes must be entered and successfully accepted before completing checkout unless otherwise stated.
• Multiple promotions may not be combinable unless expressly permitted.
• Promotions have no cash value unless required by law.
• We may correct or withdraw a promotion affected by a material technical, pricing, or publication error.

Any special terms displayed with a promotion form part of these Terms for purchases made under that promotion.

Intellectual Property and Customer Content

All website content, including branding, text, layout, graphics, photographs, product presentation, logos, and other materials, is owned by us, licensed to us, or used with permission, except where otherwise stated.

You may use the website for personal, lawful shopping and informational purposes. You may not reproduce, sell, scrape, republish, or commercially exploit protected website content without permission where such permission is legally required.

Reviews and other submitted content

If the website permits reviews, comments, images, or other customer content, you must only submit content you have the right to provide. Submitted content must not be unlawful, fraudulent, threatening, defamatory, infringing, misleading, or contain malicious code.

Where permitted by law, you grant us a non-exclusive right to display and use content you voluntarily submit for operating, improving, and promoting the relevant website or product experience, subject to our Privacy Policy.

Prohibited Use and Website Security

You agree not to misuse the website or interfere with its normal operation.

• Do not attempt unauthorized access to accounts, servers, payment systems, or restricted areas.
• Do not introduce malware, malicious scripts, automated attacks, or harmful code.
• Do not use bots or automation in a way that materially disrupts the website or circumvents purchase limits.
• Do not use false identities, stolen payment information, or fraudulent order details.
• Do not infringe intellectual-property, privacy, or other legal rights.
• Do not use the website for unlawful activity.

We may restrict website access, cancel affected orders, preserve relevant records, or take other proportionate steps when reasonably necessary to protect customers, the website, payment systems, or our legal rights.

Third-Party Services, Links, and Privacy

Our website may use or link to services provided by independent third parties, including payment processors, shipping providers, analytics services, anti-fraud systems, social platforms, and website plugins.

Third-party services are not necessarily owned or controlled by us. Their availability, operation, security, accessibility, privacy practices, and terms may be governed by the relevant provider.

A link to another website does not by itself mean that we endorse every statement, product, or service available there.

Website Disclaimer, Liability, and Events Beyond Our Control

We aim to operate the website with reasonable care, but internet services are not guaranteed to be uninterrupted, error-free, or compatible with every device, browser, or third-party service.

To the fullest extent permitted by applicable law, we are not responsible for losses that are not a reasonably foreseeable result of our breach, or for business losses arising from consumer use of products or the website for commercial purposes.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability that cannot lawfully be excluded for fraud, fraudulent misrepresentation, or other protected matters.

Force majeure and events outside reasonable control

We will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law. Examples can include natural disasters, severe weather, transportation disruption, customs delays, labor disruption, war, civil emergency, government action, widespread telecommunications failures, or carrier disruption.

Where such an event materially affects an accepted order, we will make reasonable efforts to communicate with the customer and determine an appropriate next step.

Customer Responsibility for Misuse

You agree to be responsible for losses, claims, or costs caused by your unlawful misuse of the website or your intentional infringement of another person's rights, to the extent permitted by applicable law.

This provision does not require a consumer to compensate us for matters caused by our own breach, negligence, unlawful conduct, or matters for which responsibility cannot lawfully be shifted to the customer.

Governing Law, Disputes, and Contact

These Terms are intended to be governed by the laws applicable to Guangzhou Chener Sports Goods Co., Ltd.'s place of establishment, subject to any mandatory consumer rights that apply to you in your country or region.

If a dispute arises, we encourage you to contact us first so that we can try to resolve the matter directly and reasonably.

Where legally permitted and no mandatory consumer forum applies, disputes may be submitted to a competent court with jurisdiction over our place of establishment. This does not remove any mandatory right you may have to bring a consumer claim in another forum provided by applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, payment methods, legal requirements, or customer policies.

The version published on this page applies from the stated "Last Updated" date, subject to applicable law. Changes will not retroactively remove rights that have already arisen under an accepted order unless lawfully agreed.