Return & Refund Policy

Scope of This Policy

This Return & Refund Policy applies to eligible products purchased directly from chenersports.online and sold by Guangzhou Chener Sports Goods Co., Ltd..

It covers standard retail products including yoga wear, training wear, activewear, fitness equipment, and fitness accessories.

30-Day Return Window

For standard eligible items, you may request a return within 30 calendar days after confirmed delivery.

To qualify for a standard return, the item should generally be:

• Unworn, except for a reasonable fit check
• Unused beyond what is reasonably necessary to inspect the product
• Unwashed
• Free from stains, odors, deodorant marks, pet hair, or other contamination
• Not altered, repaired, cut, or modified
• Returned with original tags where reasonably possible
• Returned with product components and accessories supplied with the item

We may reduce a refund where legally permitted if an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics, fit, or function and that handling materially reduces its value.

How to Request a Return

To request a return, contact us at FrancisShaw621@outlook.com before sending the item.

Please include:

• Your order number
• Name and email address used for the order
• The item or items you want to return
• The reason for the return
• Photographs where the return concerns damage, defect, or an incorrect product

We will review the request and provide return instructions when a physical return is required.

Change-of-Mind, Size, or Preference Returns

If you change your mind, order the wrong size, prefer another color, or otherwise request an eligible return for a reason not caused by a product defect or our error:

• The item must meet the 30-day eligibility conditions.
• You are generally responsible for the return shipping cost.
• We recommend using a tracked shipping service.
• The original shipping charge is generally not refundable unless required by applicable law or we expressly state otherwise.
• We do not charge a standard restocking fee for eligible consumer returns.

If local mandatory law gives you broader cancellation or return rights, those rights will apply.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, materially different from its description, or you receive the wrong product, please contact us as soon as reasonably possible.

For visible delivery or packing problems, we recommend contacting us within 7 days after delivery because packaging and carrier evidence are easier to investigate promptly.

Please provide where relevant:

• Order number
• Detailed description of the problem
• Clear photographs or video of the item
• Photographs of outer packaging if transit damage is involved
• Photograph of the shipping label where useful

If the problem is confirmed as our responsibility, we will provide an appropriate remedy, which may include replacement, reshipment, repair where suitable, partial refund, or full refund depending on the circumstances and applicable law.

Hygiene, Worn, and Used Items

Some products may not be suitable for ordinary change-of-mind returns after use, opening, or removal of protective packaging for genuine hygiene, safety, or health reasons.

Examples can include, where applicable:

• Items that have been worn for exercise beyond a reasonable fit check
• Washed apparel
• Items with body oils, sweat, deodorant, makeup, odors, or other signs of use
• Personal-use accessories that cannot reasonably be resold for hygiene reasons after use
• Items materially damaged after delivery by misuse or improper care

This hygiene exception does not prevent a customer from seeking a remedy for a product that was defective, damaged, unsafe, or incorrect when supplied, subject to applicable law.

Sale, Clearance, and Final Sale Items

Sale or promotional pricing does not automatically remove return rights. Unless a product is clearly identified before purchase as Final Sale and such a restriction is lawful in the customer's jurisdiction, eligible sale items are handled under the same basic return rules as other products.

Even where a lawful Final Sale restriction applies, it does not remove rights relating to goods that arrive defective, damaged, unsafe, or materially different from their description where applicable law provides a remedy.

Exchanges

If you want a different size or color, the simplest process is generally to return the eligible original item and place a new order for the preferred item.

Where we expressly offer a direct exchange, availability is not guaranteed until the replacement item is reserved or dispatched.

• Exchange items remain subject to stock availability.
• Price differences may need to be paid or refunded.
• Shipping arrangements depend on the reason for the exchange.
• If the exchange is required because of our confirmed error, we will cover reasonable corrective shipping costs.

Return Shipping Costs

For approved returns caused by change of mind, size preference, or another customer-based reason, the customer is generally responsible for return shipping.

If the return is required because we sent the wrong item or because the product arrived with a confirmed defect or damage for which we are responsible, we will provide or reimburse a reasonable return method where a return is required.

• Do not use an unusually expensive or expedited return service unless approved in advance.
• Keep return tracking and shipping receipts until the matter is resolved.
• Return shipping arrangements may vary by country.

Return Inspection

Once a return reaches the authorized return location, we will inspect the item to confirm the return condition and the appropriate remedy.

Inspection typically considers:

• Whether the returned item matches the authorized return
• Product condition
• Signs of wear, washing, damage, alteration, or contamination
• Whether all material parts or included accessories are present
• Evidence relevant to a claimed defect or shipping problem

We aim to complete ordinary return inspections promptly after the package is received. Complex defect or carrier investigations may require additional time.

Refund Method and Processing Time

If a refund is approved, we will generally issue it to the original payment method used for the order.

We aim to submit approved refunds within approximately 3–5 business days after final approval. After we submit the refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the credit appears.

In many cases, the total time for the refund to appear after approval can be approximately 5–10 business days, depending on the payment provider.

Full and Partial Refunds

A full refund generally applies where the entire eligible purchase is being refunded and no lawful deduction is appropriate.

A partial refund may be appropriate when:

• Only part of an order is being returned
• A customer knowingly agrees to keep an item in exchange for an agreed partial refund
• An item has been handled beyond what is reasonably necessary and applicable law permits a deduction for diminished value
• A return concerns only one quantity or component of a multi-item order

We will not use a partial refund to avoid providing a full remedy when applicable law or our policy requires a full refund.

Original Shipping Charges and Taxes

Original outbound shipping charges are generally handled as follows:

• For a change-of-mind return, the original shipping charge is generally non-refundable unless applicable law requires otherwise.
• If the entire order is being refunded because of our confirmed error, defective goods, or another reason for which law requires reimbursement, applicable original shipping charges will also be addressed as required.
• If only part of an order is returned, outbound shipping is not automatically recalculated unless required by law or agreed as part of the resolution.

Taxes collected by us and associated with a refunded item will be refunded where required and supported by the applicable tax and payment systems.

Refused, Unclaimed, or Failed Delivery

If you provide an incorrect or incomplete shipping address, refuse a delivery, fail to collect a package, or do not complete destination customs steps that are properly your responsibility, the shipment may be returned to sender.

When a returned shipment is received, we will review the reason and condition. If the failure was caused by customer-provided information or customer action, reasonable shipping or return costs may be deducted from an otherwise eligible refund where permitted by law.

If the failed delivery resulted from our error or a carrier error for which we are responsible, we will not charge the customer for the corrective shipping necessary to provide the appropriate remedy.

International Customs and Returned Shipments

International orders can be subject to customs duties, VAT, import taxes, brokerage fees, or related charges imposed by the destination country.

Unless checkout expressly states that such charges are included, these destination charges are generally the responsibility of the recipient.

If an international shipment is returned because required import charges were refused or customs requirements were not completed, we will review the returned goods and may deduct unrecoverable shipping or carrier charges from an otherwise eligible refund where permitted by law.

This section does not affect a customer's remedies where the return resulted from our own shipping or documentation error.

Lost or Missing Orders

If your order appears lost in transit or tracking shows delivery but the package cannot be located, please contact FrancisShaw621@outlook.com.

We may review tracking, carrier records, proof of delivery, shipping address information, and other available evidence.

Depending on the carrier investigation and applicable law, a genuine lost or misdelivered shipment may be resolved by replacement, reshipment, or refund.

Unauthorized or Misrouted Returns

Returns sent without prior instructions can be delayed because the package may arrive at a location that cannot identify or process the return.

If you have already sent an unauthorized return, contact customer service and provide:

• Order number
• Carrier name
• Return tracking number
• Address to which the package was sent
• Date of shipment

We will make reasonable efforts to locate the package, but we cannot promise that a return sent to an unrelated or incorrect address can be recovered.

Payment Disputes and PayPal

We encourage customers to contact us when there is a problem so we can try to resolve it promptly. You can email FrancisShaw621@outlook.com.

Nothing in this policy prevents you from using rights or dispute procedures available under applicable law or the rules of your payment provider, including PayPal where PayPal was used for the transaction.

If a payment dispute is opened, we may provide the payment provider with relevant order, communication, return, shipping, tracking, refund, and delivery records so that the provider can review the matter under its applicable procedures.

Your Statutory Consumer Rights

This voluntary store return policy exists alongside mandatory consumer rights. Depending on your country or region, you may have additional rights relating to cancellation, defective goods, refunds, repair, replacement, or statutory withdrawal periods.

Return & Refund Contact Information

For cancellations, returns, refunds, exchanges, defective items, or other order-resolution questions, contact us using the information below.

Important: Please contact us before sending a return. The business address above is not automatically the authorized return warehouse address for every order.

Changes to This Policy

We may update this Return & Refund Policy to reflect changes in our product range, fulfillment process, return operations, or applicable requirements.

Unless applicable law requires otherwise, material changes will not retroactively remove return or refund rights that already arose from an accepted order under an earlier published policy.