Shipping Policy

Scope of This Shipping Policy

This Shipping Policy applies to eligible orders placed directly through chenersports.online and fulfilled by Guangzhou Chener Sports Goods Co., Ltd..

Our goal is to provide customers with clear information about order processing, shipping methods, delivery estimates, tracking, customs, delivery problems, and how to contact us when assistance is needed.

Order Processing Time

Most in-stock orders are typically processed within 1 to 3 business days after payment is successfully confirmed and the order passes any necessary verification.

Order processing can include:

• Payment confirmation
• Fraud-prevention or order verification where necessary
• Inventory confirmation
• Picking and packing
• Shipping-label preparation
• Transfer to the carrier or logistics provider

Business days generally exclude weekends and public holidays applicable to the fulfillment location.

Estimated Delivery Times

Estimated delivery time after dispatch varies by destination, shipping method, carrier capacity, customs processing, and seasonal conditions.

These are estimated transit ranges, not guaranteed arrival dates. Some destinations may take longer because of customs, remote-area routing, carrier handoffs, local delivery conditions, or events outside reasonable control.

How Total Delivery Time Is Calculated

Your estimated total order-to-delivery time is generally:

For example, an order requiring 2 business days of processing and an estimated 5–12 business days in transit may arrive approximately 7–14 business days after the order was placed, assuming normal operating conditions.

The estimate shown at checkout or in a shipping communication may be more specific to your destination and selected method.

Shipping Methods

Available shipping methods can vary by destination, product size or weight, carrier availability, and order value.

Where available, checkout may offer options such as:

• Standard Shipping
• Express or Expedited Shipping
• Other destination-specific carrier services

If only one shipping service is available for a particular destination or order, that method may be selected automatically.

The shipping method displayed in your checkout or order confirmation is the method applicable to that transaction.

Shipping Charges

Shipping charges, if applicable, are calculated according to factors such as:

• Destination country or region
• Package weight and dimensions
• Selected shipping method
• Order size and product type
• Carrier pricing and logistics availability

The shipping fee applicable to your order will be displayed during checkout before you submit payment where the website supports the relevant calculation.

Tracking Information

After your order has been dispatched, we will provide shipment information when tracking is available for the selected service.

This may include:

• Carrier or logistics provider
• Tracking number
• Tracking link
• Dispatch date
• Estimated delivery information where available

Tracking events may take approximately 1 to 3 business days after dispatch to appear or update in the carrier's system, particularly when a shipment is transferred between logistics partners.

A temporary lack of tracking movement does not necessarily mean that the package is lost.

Shipping Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check important details before submitting the order:

• Recipient name
• Street address and building/unit information
• City and postal/ZIP code
• State, province, or region where applicable
• Country
• Telephone number where required by the carrier

If you notice an address error, contact us as soon as possible. We will try to update the order if it has not entered fulfillment or been dispatched.

Customs, Duties, Taxes, and Import Charges

International shipments may be subject to customs processing, import duties, VAT, sales taxes, brokerage charges, or other government-imposed fees.

Unless checkout expressly states that such charges are included in the amount collected by chenersports, destination-country import charges are generally assessed by the relevant authority or carrier and may be payable by the recipient.

• Customs requirements vary by country.
• We cannot control the amount a government authority may assess.
• Customs inspection can delay delivery.
• Customers should comply with lawful import requirements applicable to their destination.

We will not intentionally misstate the nature or value of goods on customs documentation.

Delivery Delays

Delivery can occasionally be delayed after dispatch for reasons that are not fully within our control.

• Customs inspection or border processing
• Severe weather or natural disasters
• Peak-season or holiday congestion
• Transportation or aviation disruption
• Local carrier capacity constraints
• Remote-area routing
• Address-verification problems
• Labor disruption or public emergencies
• Carrier network or tracking-system interruptions

If tracking indicates a material delay, please contact us and we will reasonably assist by reviewing available shipment information or contacting the logistics provider where appropriate.

Nothing in this section removes a refund, replacement, or other consumer remedy that applicable law may require if goods are not delivered within the legally required period.

Packages That Appear Lost in Transit

If tracking does not update for an extended period or the package appears to have stopped moving beyond the expected delivery window, please contact us at FrancisShaw621@outlook.com.

When contacting us, include:

• Order number
• Recipient name
• Tracking number where available
• Current tracking status
• Any communication received from the carrier

We may ask the carrier or logistics provider to investigate. Depending on the circumstances and the result of the investigation, an appropriate resolution may include continued delivery, replacement, or refund where required by our policies or applicable law.

Tracking Shows Delivered but the Package Is Missing

If tracking shows a package as delivered but you cannot locate it, please first check:

• Household members or other authorized recipients
• Front desk, reception, concierge, mailroom, or parcel locker
• Safe locations around the property
• Neighbors, where appropriate
• The carrier's proof-of-delivery information

If the package still cannot be located, contact the carrier and notify us at FrancisShaw621@outlook.com as soon as reasonably possible.

We will review the tracking and available delivery evidence and may assist with a carrier investigation. Responsibility for a missing package after a delivery scan will be determined based on the circumstances, available evidence, carrier findings, and applicable consumer law.

Damaged Packages or Products

If a package or product arrives visibly damaged, please document the condition as soon as practical.

We recommend:

• Taking photographs of the outer package before discarding it
• Taking photographs of any crushed, torn, wet, or opened areas
• Keeping the shipping label visible in at least one photograph where possible
• Photographing the affected product and internal packaging
• Keeping the packaging until the issue is reviewed

Please contact FrancisShaw621@outlook.com, preferably within 7 days after delivery for obvious transit damage so the carrier evidence remains available.

Undeliverable, Refused, or Returned Packages

If a shipment cannot be delivered, is refused, remains unclaimed, or is returned to the sender, we will review the reason shown by the carrier.

Examples include:

• Incomplete or incorrect delivery address
• Recipient unavailable after required delivery attempts
• Shipment not collected from a pickup point
• Recipient refusal
• Customs or import requirements not completed
• Carrier determination that the address is undeliverable

If the return results from an error attributable to us or the carrier, we will work toward an appropriate reshipment or refund.

If the return results from inaccurate customer-provided information, refusal, non-collection, or unpaid destination charges that were properly the customer's responsibility, reasonable shipping or return costs may be deducted or charged where permitted by law and clearly explained before reshipment.

Split Shipments and Multiple Packages

A single customer order may occasionally be shipped in more than one package because products are stored separately, package-size limits apply, or the logistics provider divides the shipment.

If an order is split:

• You may receive more than one tracking number.
• Packages may arrive on different days.
• One package arriving first does not necessarily mean another item is missing.

Review all shipment notifications and tracking numbers before reporting an item as missing.

Shipping Restrictions and Unsupported Destinations

We do not intentionally ship products to destinations where delivery is prohibited by applicable law, sanctions, carrier restrictions, or product restrictions.

Shipping availability can change without notice because of carrier service, customs rules, regulatory requirements, or logistics conditions.

If an order is placed for a destination we cannot reasonably serve, we may cancel the affected order and refund any amount collected for products we cannot ship.

Risk of Loss and Delivery Evidence

Questions about risk of loss, title, and legal responsibility for goods in transit are subject to applicable consumer law.

Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than mandatory law permits or to remove responsibility where goods are lost or damaged before legal delivery has occurred.

Carrier scans, signatures, photographs, delivery records, customer reports, and other evidence may be considered when investigating delivery disputes.

Shipping Contact Information

For questions about order processing, tracking, delivery, customs, damaged parcels, or returned shipments, contact us using the details below.

Please include your order number and tracking number, if available, so we can locate the shipment more efficiently.

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, fulfillment operations, delivery destinations, shipping services, or applicable requirements.

Changes will be published on this page. Material changes will not retroactively remove shipping rights that already arose under an accepted order unless permitted by applicable law.